Use of cookies

New technologies are emerging on the internet that help us to deliver customised user experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with, for example, customised information from our Website. In most cases we will need your consent in order to use cookies on the Website. The exception is where the cookie is essential in order for us to provide you with Products you have requested.

A cookie is an element of data that a website can send to your computer (or other electronic device), which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements on our Website, to determine how frequently particular pages are visited and to determine the most popular areas of our Website. Non-personal information such as browser type, operating system and domain names, may be collected during visitors' use of the Website and this information may be used by us to measure the number of visitors to the Website. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website.

Consent to cookies

When you first visit the Website, and for each subsequent page viewed without any interaction, you will be asked to give your consent to allow your preferences of cookies which are allowed to be collected on this Website. Once consent is given the preferences will be stored for a default of one year. If we make any changes or additions to the cookies used we may also ask you to reconsent. Consent of cookies can be managed at any time in the Management of cookies section.

Management of cookies

Cookies Settings

What types of cookies do we use?

We may use cookies and similar tools across our Website to improve its performance and enhance your user experience.

Cookie Type

Strictly Necessary: These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Functional: These cookies enable the Website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Performance: These are Performance cookies handled by us or third parties where we record data to provide quantitative measurement of our website and its resources used for purposes like troubleshooting and analytics.

Targeting : These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Social Media: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Cookie Domain

The Domain attribute specifies which hosts can receive a cookie. If a domain is set then this also includes access to that cookie from any subdomain.

First party: We set these cookies and they can only be read by us. These are cookies created by the Website and / or are used specifically for a feature on the Website.

Third party: We may use a number of third party suppliers who also set cookies on our Website in order to deliver the services that they are providing. These cookies are known as third party cookies. We also sometimes embed content from websites. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. We do not control the dissemination of these cookies and you should check the relevant third party's website for more information.

Cookie Lifespan

Depending on the type of cookie used, the lifespan allows us to make our Website more user-friendly.

Persistent: We set these cookies and they can only be read by us. These are cookies created by the Website and / or are used specifically for a feature on the Website.

Session: We set these cookies and they can only be read by us. These are cookies created by the Website and / or are used specifically for a feature on the Website.

Persistent cookies: We may use persistent cookies which will be saved on your computer for a fixed period (usually 1 year or longer). They won’t be deleted when the browser is closed. We may use persistent cookies to recognise your device for more than one browsing session.

Session cookies: We may use session cookies which are only stored temporarily during a browsing session and will be deleted from your device when the browser is closed.

Third party cookies: We may use a number of third party suppliers who also set cookies on our Website in order to deliver the services that they are providing. These cookies are known as third party cookies.

Depending on the type of cookies we use, cookies also allow us to make our Website more user-friendly. For example, persistent cookies allow us to save your password so that you do not have to re-enter it every time you visit our Website. Our Website may also use cookies to monitor website traffic and/or to make sure you don't see the same content repeatedly and/or to deliver content specific to your interests.

The cookies that we use can be roughly divided into four categories based on the function that they carry out on the Website.

Essential Cookies:Essential cookies enable a website to function at its best. For our Website this means making your shopping experience as straightforward as possible. The Website requires essential cookies to be present to:

remember what is in a shopper's basket;
allow the contents of a shopper's basket to be transferred to the checkout and purchased; and
determine whether a customer is signed into a secure area of the Website such as the checkout area.
Essential cookies are not harmful to your computer and they do not store personal data such as your credit card details.

Functionality Cookies:

Functionality cookies are designed to save personal data, such as names and addresses, which on return to the Website will not need to be filled out again. Functionality cookies also remember important information such as your response if asked to fill out a survey which will be remembered to prevent unnecessary repetition. To summarise, functionality cookies do the following:

tell us if you have already logged in to your account;
tell us if this is your first visit to the Website; and
enable live chat services to function correctly.

Third Party Cookies:

Third party cookies determine which adverts are most likely to be preferable to a customer based on their interest. These cookies will also assess how effective an advertising campaign is towards customers and limit how often adverts are shown accordingly. The bulk of third party cookies are placed onto a shopper's computer by the selected advertising organisations that we have granted permission to do so. These cookies work to remember when customers visit our Website and will then inform our advertising organisations so that they can provide adverts of probable interest. To summarise, third party cookies do the following:

gather information about a customer's typical browsing habits; and
display adverts of most relevance to you.
The information stored in third party cookies in order to display adverts is completely anonymous and therefore contains none of your personal details.

We sometimes embed content from websites. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. We do not control the dissemination of these cookies and you should check the relevant third party's website for more information.